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Frequently Asked Pre-Sales Questions

This FAQ is for FLATTEXT Regular or Classic scripts and not for the Zip Code Locator or for the MySQL product.

Pre-License Questions

Can I Remove the "Search Results by FLATTEXT" Link at the Bottom of My Search Results

Yes, both the custom instruction page that you will receive and instructions in the top of the script tell you how to remove or comment out this line.

How Much Do Your Scripts Cost?

Please see here

Once I License a Script, Can I Make Changes to it Online and Download it Again?

Yes.  Once a script has been unlocked, it remains unlocked and you can make as many changes to it as you like.  However, our license prohibits you from using a single File ID for completely different scripts.  If you need more that one script, then you should purchase a Combined Developer license, which allows unlimited access to the generator and unlimited licensed uses.

Once I License a Script, Can I Make Changes to it in the Source Code to Make it Better Suit My Purposes?

Yes.  However, modifying our scripts to suit your needs does not change our copyright and intellectual property claims on it.  We still retain the copyright and you cannot resell the script as though it were your own product (obviously, we do not want to have to compete with our own intellectual products).

Do All Files Related to the Script Reside on My Server?

If you select to download the script (rather than have us host it for free), then all files necessary for the operation of the script will be located on your server. The script will not rely on any of the resources located on any of our servers.

What Software is Required to Run Your Scripts?
Your web server must be running Perl 5.0 or greater in order to use this software and you must have access to Perl on your server.
Do Your Scripts Run on an NT Server?
If you have an NT web server that is properly running the ActiveState version of Perl, then our scripts will run. Consult your server documentation carefully and ask your server administrator. The rate of problems is much higher on NT servers than on Unix type servers.
How Can I Check to See if My Server has Perl and if I Have Access to It?
Chances are that if you have a Unix type server and it is commercially hosted, then you will have access to Perl on the server. You should consult your server documentation and/or contact your server administrator and ask him or her if Perl 5.0 or greater is running on the server and if you are able to run scripts in your web space.
My Current Web Hosting Company Stinks. Who Would You Suggest I Switch To?
One of the best decisions that you can make in reference to CGI is selecting a large and professional web hosting company that will allocate liberal resources and runs top of the line servers. We highly recommend Communitech.net. We have a series of virtual servers and dedicated server accounts with them and they are the best low-cost service that we are aware of.
How Many Records Can Your Script Handle?
Please see the Technical Information page for a detailed explanation of server resources and flat text files.
Can Your Scripts Search My MS Access Database?
No. Our scripts work exclusively with text delimited files. However Access, Excel, and virtually all other spreadsheets and database programs will export in tab, pipe, or comma delimited format, which our scripts can work with.
I Have my Locations in an Excel Spreadsheet. What Do I Do Now?
If you already have your data organized in spreadsheet format, then you're 95% of the way there already. Just save the file as a tab delimited text (in Excel, this is Save As -> Text and Tabs) and paste a sample of this data into the form on the second page of the script creation engine (you will need to select to build a script around existing data).
I Have Never Installed a Script Before. How Easy is the Process?
Our claim to fame at FLATTEXT is producing the best scripts with the best documentation that can be installed in the least amount of time. Unlike most other scripts with the complexity and capabilities of FLATTEXT, there is always only one script to install, not six or eight. Likewise, our scripts contain some of the most verbose documentation inside the script itself that you will find anywhere. Your script may run 1/1000 of a second slower because of all the documentation, but each and every step of the script is documented. Every script comes with a custom installation page written specifically for your script that tells you how it works, how to invoke it, and how to install and modify it. Each script comes with search snippets that require no modification other than being pointed toward your script. Likewise, page formatting for your search results page is done in a regular HTML page called a template. The script opens this file and inserts your search results into it. This saves you from having to do modifications to the script itself in order to have the output of the script match the style of your web site.

The great majority of FLATTEXT users (even those who have never installed a script before) are able to get it running with absolutely no trouble. If you do have trouble, we offer quick, free, and secure installation troubleshooting at our Install Service where we connect to your server to investigate the problem. If you continue to have trouble, we can automatically host your script for you on our dedicated Hosting Server. Unlimited phone and e-mail support as it relates to installation is free to all FLATTEXT licensed users.

How Do I Call You or Get in Touch With You?
We look forward to hearing from you. Please see our contact page.

 


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